Technical Support Engineer
- VRVirtual
- 2 - 5 years
- Delhi, NCR
- 9 years ago
- Email to a friend
- Report this job
Job Description
Job DescriptionJob Purpose (Job Summary) : To provide support for business application systems in specified business areas related to the CRM / service / publishing industry.
Key Responsibilities / Duties:
Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles
Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
Assist with regular system upgrades on applications by reviewing functionality changes (new/ amended) , system testing, client training and updating of support documentation
Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis
Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
Provide out of hours and weekend support when required as agreed with manager
Assist with project work on supported applications from time to time
Key Skills
SQL support, Database Support, MIS, SQL, database support engineer, system support, system engineer, Application Support, System Enhancement, Maintain System Support
Desired Profile
Skills / Other Personal Attributes Required:
Must have a technical knowledge of SQL Server/ SQL Queries.
Must have strong problem solving capabilities with an analytical, methodical approach
Must have zeal in analyzing technical problems, and of proposing and implementing solutions
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
Ability to communicate well both verbally and in writing (Excellent verbal and written skills)
Have a strong desire to learn and progress (motivated enough to self- learn)
Be able to work under pressure and multi- task
Good inter- personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: VRVirtualLocation(s): Delhi, NCR+ View Contact
Keyskills: application s port level mis documentation system testing monitoring sql server crm
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
VRVirtual
VRVirtual.com Pvt. Ltd. is a Web Application Solutions company founded in April 2000. We entered the virtual arena as a subsidiary of ACS Infotech Pvt. Ltd. (www.acsinfotech.com). With our head office located in South Delhi, we provide services to our International and National clients through a wid...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in