Customer Success Engineer (Mumbai based) @ Cyberark

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Customer Success Engineer (Mumbai based)

Cyberark
1 - 4 years
Mumbai
3 months ago
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Job Description

As a Customer Success Engineer at CyberArk, you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills, you will drive customer adoption, identify growth opportunities, and ensure successful renewals. You will collaborate closely with Professional Services, Sales, Channel teams, and customers to deliver a seamless onboarding experience and ongoing value.

Responsibilities:

Onboarding & Adoption: Guide new customers through the initial stages of their product journey, ensuring a smooth onboarding experience by partnering with Professional Services, Sales, and Channel teams.
Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
Consultative Guidance: Provide prescriptive, consultative advice based on customers security objectives.
Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
Customer Engagement: Support targeted customer programs such as digital nurture follow-ups, sales and support how-to requests, live success sessions, and community engagement.
Content Development : Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

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Qualifications

Bachelor s degree in Computing, Engineering, or a related field (or equivalent experience).
5+ years of relevant experience in customer success, consulting, project management, support engineering, o

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Cyberark
Location(s): Mumbai

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Keyskills: Unix Business communication Linux LDAP GCP Project management Consulting Software development life cycle Customer engagement Security operations

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cyberark

CyberArk Software Ltd, the global leader in privileged access management. Together, CyberArk and Idaptive will deliver the industrys only modern identity platform with a security-first approach. Our comprehensive SaaS solution runs primarily on Amazon AWS and provides a multi-tenant, high...

Customer Success Engineer (Mumbai based) @ Cyberark

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