Manager, KMT (Knowledge Management and Training)
- Droom
- 2 - 6 years
- Noida, Gurugram
- 5 months ago
- Email to a friend
- Report this job
Job Description
- Develop and maintain a centralized knowledge base containing information on products, services, processes, and industry best practices.
- Collaborate with cross-functional teams to gather and verify information, ensuring accuracy and relevance.
- Analyze data and metrics to identify knowledge gaps and areas for improvement within the organization.
- Facilitate the creation of a knowledge-sharing culture within the organization.
- Implement platforms and tools to encourage collaboration and information exchange.
- Design and deliver training programs for new employees, covering essential job functions, company policies, and industry-specific knowledge.
- Update training curriculum regularly to reflect changes in processes, products, and market dynamics.
- Provide ongoing support and guidance to employees, addressing questions and concerns related to knowledge management and training.
- Lead training initiatives for the inside sales team, equipping them with the skills and knowledge needed to excel in their roles.
- Evaluate the effectiveness of training programs through feedback mechanisms and performance metrics, making adjustments as necessary.
- Proven experience in knowledge management, training, or a related field, preferably within the e-commerce, automobile, or tech sectors.
- Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
- Strong analytical mindset, with the ability to interpret data and make data-driven decisions.
- Demonstrated ability to work independently and collaboratively in a fast-paced environment.
- Passion for learning and staying updated on industry trends and best practices.
- Previous experience in designing and delivering training programs is highly desirable.
Job Classification
Industry: InternetFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Head - Training & DevelopmentEmployement Type: Full timeContact Details:
Company: DroomLocation(s): Noida, Gurugram+ View Contact
Keyskills: Training delivery Automobile Excel Analytical Focus E-commerce Training Lead Management Inside sales
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in