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Customer Support Executive @ Appsierra Solutions

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 Customer Support Executive

Job Description

  • Should have relevant experience of 0-1 years . Freshers can apply as well.
  • Can work from office - Sector 63, Noida
  • Excellent knowledge of management methods and techniques
  • Proficiency in English and Hindi (Spoken Written)
  • Must be a graduate in any relevant field.
  • Should have a good understanding of product sales and must be goal oriented.
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills

Job Description:

  • Define project strategy roadmap.
  • Provide product demos to prospective clients and focus on client onboarding.
  • Understanding client s needs requirements according to the product.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Conducting product campaigns and resolving customer queries.
  • Work on team management in order to achieve better results in work performance.
  • Maintain an orderly workflow according to priorities.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: Appsierra Solutions
Location(s): Noida, Gurugram

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Keyskills:   Team management Customer Support Executive Product sales Customer service Troubleshooting client onboarding Statistics

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Appsierra Solutions

AppSierra is an IT service provider of latest technology solutions that delivers measurable business outcomes to startup and mid-sized companies. Its offerings encompass strategic consulting, custom web & mobile development services, quality assurance and digital marketing services. AppSierra enable...