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CRM Executive @ Web Spiders

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 CRM Executive

Job Description

*Monitor KPIs to ensure service level agreements(SLAs)
*Guide new customers with onboarding processs
*Provide assistance to customers in using our services
*Maintain customer satisfaction&retention
*customer feedback&share insights with sales team

Required Candidate profile

*BBA, B.Com, MBA graduates
*Proficient in Google Workspace
*Detail-oriented,organized & muktitasker
*Good communication&interpersonal skills
*Quick learner
*Problem-solving & analytical skills

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Retention - Non Voice
Employement Type: Full time

Contact Details:

Company: Web Spiders
Location(s): Jaipur

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Keyskills:   CRM Client Onboarding KPI Monitoring CRM Sales Customer Satisfaction Retention Customer Relationship Sales Process Customer Experience Feedback Client Retention Customer Life Cycle Management Customer Retention SLA Management

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Web Spiders

WIPL is a 25-year-old customer-oriented Cloud Technology provider offering premium services to help businesses grow, backed by a dedicated team of technical experts providing responsive & personalized support round the clock & throughout the year.