Product Support Engineer
- Equifax
- 3 - 4 years
- Pune
- 1 month ago
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Job Description
Ready to be at the forefront of cutting-edge data delivery, leveraging the power of Google CloudIf youre a sharp, detail-oriented problem-solver eager to work with sophisticated technology and contribute to a mission-critical platform, this is your chance!
As a Product Support Engineer , you will be a vital member of our Technical Fulfillment team, responsible for the daily configuration and operation of our high-volume, batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape. You will contribute directly to our ability to deliver exceptional service and maintain strong client relationships.
What you ll do:
- Platform Configuration and Operation:
- Configure and execute data processing workflows on our Google Cloud-based batch delivery platform according to established procedures and client specifications.
- Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.
- Perform data quality checks and validation to ensure the integrity and accuracy of processed information.
- Troubleshoot and resolve configuration-related issues, escalating complex problems to platform development as needed.
- Utilize Google Cloud Platform (GCP) tools for monitoring, logging, and basic troubleshooting.
- Adhere to established security protocols and data privacy guidelines in all configuration activities.
- Follow Secure Software Development Lifecycle (SDLC) guidelines for any configuration deployments or changes.
- Maintain accurate records of configurations, processes, and any issues encountered.
- Stay up-to-date with platform updates, new features, and relevant technical information.
- Collaborate effectively with other team members, including configuration Specialists, and provide support as needed.
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- Continuous Improvement and Documentation:
- Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.
- Assist in the creation and maintenance of clear and concise configuration documentation and knowledge base articles.
- Participate in team meetings and contribute to discussions on process optimization and best practices.
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- Client Focus:
- Understand the importance of accurate and timely data delivery for our clients.
- Support the team in addressing client inquiries and resolving fulfillment-related issues.
- Contribute to a positive client experience through meticulous and efficient configuration work.
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What experience you need:
- Technical aptitude:
- Strong problem-solving and analytical skills with a keen eye for detail.
- Familiarity with data processing concepts and batch delivery systems.
- Experience working with configuration files (e.g., YAML).
- Basic understanding of cloud computing concepts, ideally with some exposure to Google Cloud Platform (GCP).
- Familiarity with different file encoding formats.
- Experience with API tools for testing and understanding data interfaces.
- Basic scripting skills (e.g., shell scripting) are an asset.
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- Business skills:
- Excellent written and verbal communication skills in English.
- Ability to follow instructions and procedures accurately and consistently.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- A proactive and detail-oriented approach to work.
- Ability to work effectively both independently and as part of a collaborative team.
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What could set you apart:
- Experience with Google Cloud Platform (GCP) services such as Dataflow, Composer, Cloud Storage, and BigQuery.
- Familiarity with monitoring and logging tools within a cloud environment (e.g., Google Cloud Logging and Monitoring).
- Exposure to financial services data and an understanding of its sensitivity and importance.
- Proficiency in scripting languages such as Python.
- Familiarity with object oriented programming languages such as Java
If youre a tech-savvy individual eager to dive into the world of Google Cloud and explore the exciting possibilities in data delivery, apply now and be part of our innovative team!
Primary Location:
IND-Pune-Equifax Analytics-PEC Function:
Function - Tech Dev and Client Services Schedule:
Full time Job Classification
Industry: Financial ServicesFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: System AnalystEmployement Type: Full timeContact Details:
Company: Equifax CreditLocation(s): Pune+ View Contact
Keyskills: Automation Process improvement Healthcare Data processing Data quality Continuous improvement Analytics Financial services Product support SDLC
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