Role: ServiceNow FSM Developer
Experience: 4- 7 Years
Location: Hyderabad
Summary:
The Senior ServiceNow Developer is responsible for creating and maintaining various
applications and modules on the ServiceNow platform. The developer will work with business
stakeholders to understand their needs and deliver solutions that improve eiciency and user
experience. The developer will also use best practices and agile methodologies to ensure high quality code and documentation.
Responsibilities:
- Design, develop, test, and deploy applications and modules on the ServiceNow platform using
best practices and agile methodologies.
- Collaborate with business stakeholders to gather, analyze, and validate requirements and
provide solutions that align with the business goals and objectives.
- Troubleshoot and resolve issues related to the performance, functionality, and security of the
ServiceNow applications and modules and implement preventive measures to avoid future
incidents.
- Provide technical guidance and mentorship to junior developers and support sta and
conduct code reviews and quality assurance checks.
- Stay updated on the latest features and developments of the ServiceNow platform and
incorporate them into the existing and new solutions following the ServiceNow best practices
and standards.
- Document the design, development, testing, and deployment processes for ServiceNow
applications and modules and maintain the configuration management and version control of
the code and scripts.
- Provide design, planning, implementation, and development support across the ServiceNow
platform.
- Advise where out-of-the-box functionality can achieve a desired outcome instead of resorting
to customization and provide feedback to stakeholders regarding alternative options and
approaches.
- Provide high-level estimations and guidance for the breakdown of work into features, epics,
and stories, including identifying the need for technical spikes.
- Create working demos and prototypes as necessary prior to full deployment.
- Review existing implementations and provide recommendations and support for design
changes to enhance platform operations and performance.
Qualifications:
- A CSA (Certified System Administrator) and CAD (Certified Application Developer) certification
from ServiceNow.
- Hands-on experience of implementing FSM (Field Service Management).
- FSM Certified (Implementation Specialist)
- At least 5 years of experience in developing solutions on the ServiceNow platform with broad
exposure to dierent modules and applications.
- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.).
- Strong experience developing forms, reports, dashboards, and complex workflows in the ITSM,
ITOM, and ITAM applications.
- Familiarity with User Interface design and User Experience concepts.
- Experience with Employee Center and Catalog development.
- Strong knowledge of ServiceNow scripting languages such as JavaScript, AngularJS, HTML,
CSS, XML, and JSON.
- Strong communication skills and the ability to interact eectively with clients and
stakeholders.
- A strong team player and collaborator mindset with a willingness to share knowledge and learn
from others.
As a vertically integrated company, Its designs, manufactures, distributes, and retails its eyewear brands through its own subsidiaries. It is the largest eyewear company in the world.