Software Engineer, Development
- Icertis
- 2 - 4 years
- Pune
- 1 month ago
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Job Description
- Understand how the product works and how it is used by customers.
- Implement solutions or fix the issue that meet the specific needs of the client, involving technical configurations or integrations.
- Interact with partners/customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Assisting with the implementation process, troubleshooting issues, and successful code deployment.
- Exposure on Rest APIs.
- Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc).
- Should be able to guide ASE/SE for quicker resolutions
- Should achieve productivity goal for the tech team
- Should be able to drive initiatives for productivity and ticket resolution quality improvement
- Work on providing innovative ideas to improve ticket closure quality.
- Understand and fulfil enhancement requests received via customer use-cases.
- Should be able to contribute on knowledge base articles for both customer/partner and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with partner team to schedule and test.
- Offer innovative ideas to improve ticket resolution quality .
- Understand how the product works and how it is used by customers.
- Implement solutions or fix the issue that meet the specific needs of the client, involving technical configurations or integrations.
- Interact with partners/customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
- Assisting with the implementation process, troubleshooting issues, and successful code deployment.
- Exposure on Rest APIs.
- Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc).
- Should be able to guide ASE/SE for quicker resolutions
- Should achieve productivity goal for the tech team
- Should be able to drive initiatives for productivity and ticket resolution quality improvement
- Work on providing innovative ideas to improve ticket closure quality.
- Understand and fulfil enhancement requests received via customer use-cases.
- Should be able to contribute on knowledge base articles for both customer/partner and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with partner team to schedule and test.
- Offer innovative ideas to improve ticket resolution quality .
- 2-4 years of experience in a Sustaining engineering role.
- Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
- Expertise on Windows Azure and Cloud Computing will be an added advantage.
- Net and Azure certification would be added advantage
- Understanding of any ticketing tool , maintenance enhancement processes and tools. Ability to follow defined processes.
- Good written and verbal communication skills.
- The ability to be a good listener, and to understand customer issues. Ability to work independently on issues assigned.
- 2-4 years of experience in a Sustaining engineering role.
- Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
- Expertise on Windows Azure and Cloud Computing will be an added advantage.
- Net and Azure certification would be added advantage
- Understanding of any ticketing tool , maintenance enhancement processes and tools. Ability to follow defined processes.
- Good written and verbal communication skills.
- The ability to be a good listener, and to understand customer issues. Ability to work independently on issues assigned.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Cloud computing Automation Ticketing Contract management Javascript Issue resolution Windows Stored procedures microsoft SQL
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Icertis
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered v...
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