Senior Director - Operations
- Droom
- 10 - 15 years
- Noida, Gurugram
- 5 months ago
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Job Description
- Plan and manage operations to optimize capacity, enhance customer experience, and drive business growth.
- Implement innovative solutions to minimize costs and improve delivery timelines.
- Manage field operations teams responsible for automobile inspection and delivery. Implement best practices to ensure quality and consistency across locations.
- Drive efficiency and speed in delivery operations, particularly in the context of quick commerce. Implement innovative solutions to enable faster fulfillment and delivery.
- Collaborate with 3PL providers to ensure seamless integration and performance. Evaluate and select new partners as needed to meet business requirements.
- Develop capacity planning strategies to meet demand fluctuations. Monitor and manage SLAs to maintain highest level of service quality standards.
- Conduct regular performance reviews and implement corrective actions as needed.
- Champion a culture of continuous improvement and operational excellence within the operations teams. Leverage data analytics and performance metrics to drive informed decision-making and process optimization.
- Extensive experience in operations management, with a focus on logistics, supply chain, field operations, quick commerce, and 3PL providers. Track record of successfully leading large-scale operations teams in a fast-paced environment.
- Strong strategic mindset with the ability to develop and execute operational strategies aligned with business objectives. Experience in operation research and planning principles, with a keen eye for capacity planning and service level management.
- Deep commitment to delivering exceptional customer experience through efficient and reliable operations. Ability to anticipate customer needs and drive initiatives to exceed expectations.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and senior leadership.
- Innovative thinker with a passion for driving operational innovation and agility. Ability to adapt quickly to changing market dynamics and implement creative solutions to address challenges.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: DroomLocation(s): Noida, Gurugram+ View Contact
Keyskills: Supply chain Field operations Process optimization Operational excellence Customer experience Continuous improvement Service quality Operations Logistics Capacity planning
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