Subject Matter Expert @ Orange Business

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Subject Matter Expert

Orange Business
10 - 15 years
Mumbai
3 months ago
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Job Description

About the role

We re searching for a talented and passionate Subject Matter Expert - Network Management to join our Enterprise Services Team, who will be responsible for Solutions designing

Job

Design and Mange level 3 support for data center services
Responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer
Responsible for leading any planned scheduled maintenance activities
Key Spoc for Design, Incident, Problem Change Management
Resolve Customer Escalations
Ensure Service Delivery as per agreed SOW / SLA
Drive and execute changes, ensure zero errors and change failuer

About you

Ideal candidates will use their passion for Network Management Design and Implementation phase

Qualification and Work Experience:

BE/BTech/BSc in Telecommunication or relevant
Must have 10+ years experience handson on Cisco Nexus 7K, 9K and recent DC devices
Expert in Routing protocol, Load balancers, DC operations
Should know monitoring tools and basics Expert in TCP Dump Analysis, Packet tracing
Should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer setup If any service impacting incident is not resolved within 30min, then it will be ensured that concerned OEM engineer is available on-site at customer central location
Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration
Experienced in BFSI sector, should have experitise in high pressure environment

Certifications:

CCNA/CCNP/CCIE (Routing/Switching/Datacenter)
ITIL Certified

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Subject Matter Expert
Employement Type: Full time

Contact Details:

Company: Orange Business
Location(s): Mumbai

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Keyskills: Change management Ccie Bfsi cisco nexus Telecommunication SOW Subject Matter Expert Network management CCNA Technical support

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Orange Business

Orange Business Services is a global IT and communications services provider, with services in 220 countries. We help companies collaborate more effectively, operate more efficiently and engage better with their customers, connecting their people, sites and machines securely and reliably.

Subject Matter Expert @ Orange Business

Home > Operations