Service Cloud / Agent-force Developer
- Concentrix
- 3 - 5 years
- Kolkata
- 2 months ago
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Job Description
We are on the lookout for a talented Service Cloud / Agentforce Developer with 3-5 years of experience in Salesforce development. The ideal candidate will have hands-on skills in Service Cloud and Agentforce/Co-Pilot features, alongside experience using Salesforce tools to enhance customer experience.
Key Responsibilities:
- Develop and implement scalable Service Cloud solutions, leveraging Agentforce and Co-Pilot functionalities.
- Utilize Salesforce APEX, Lightning Web Components (LWC), and declarative methodologies (Flows, Forms, Workflows) to tailor applications to business needs.
- Collaborate with clients and stakeholders to design and enhance partner and customer communities within Salesforce.
- Troubleshoot and resolve technical issues related to Salesforce functionalities.
- Actively participate in Agile project methodologies, working with cross-functional teams to deliver quality outcomes.
- Stay updated with new Salesforce features and best practices to ensure optimal performance of applications.
Requirements:
- Minimum of 3-5 years of experience in Salesforce development, with a focus on Service Cloud and Agentforce/Co-Pilot.
- Proficient in Salesforce APEX, Lightning Web Components (LWC), and declarative tools (Flows, Forms, Workflows).
- Strong understanding of partner and customer community development within Salesforce.
- Active Salesforce certifications are required; at a minimum, candidates must hold the Platform Developer I (PD1) certification.
- Strong problem-solving skills and the ability to work under tight deadlines.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- Additional Salesforce certifications (e.g., Service Cloud).
- Experience in integration with third-party applications and services.
- Knowledge of Agile development processes and methodologies.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Full Stack DeveloperEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Kolkata+ View Contact
Keyskills: Pilot Web technologies Agile development Focus Cloud Customer experience Troubleshooting Apex Salesforce
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