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Servicenow Administrator @ Capgemini

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 Servicenow Administrator

Job Description


Key Responsibilities:


Platform Administration: Manage the day-to-day administration of the ServiceNow platform, including user and group management, access controls, and system configurations

Configuration and Customization: Customize and configure ServiceNow applications, including workflows, UI policies, business rules, client scripts, and integrations


System Maintenance: Perform regular system maintenance tasks such as upgrades, patches, and performance tuning to ensure the platform operates efficiently


Incident and Service Request Management: Handle incidents, service requests, and change requests related to the ServiceNow platform. Ensure timely resolution and communication with stakeholders


Monitoring and Reporting: Monitor the performance and health of the ServiceNow platform. Generate and analyze reports to identify areas for improvement and ensure compliance with SLAs


Integration Management: Integrate ServiceNow with other enterprise systems using REST, SOAP, and other web services. Ensure seamless data flow and process automation


Governance and Compliance: Ensure that the ServiceNow platform complies with organizational policies, standards, and regulatory requirements. Implement governance frameworks to maintain platform integrity

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Capgemini
Location(s): Mumbai

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Keyskills:   Servicenow Tools Administration Servicenow Tool Servicenow Servicenow Itsm Itom Servicenow It Service Management

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