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Inbound Sales Representative New Assoc @ Accenture

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 Inbound Sales Representative New Assoc

Job Description


Skill required:
Next Generation Customer Operations - Customer Service Technology

Designation:
Inbound Sales Representative New Assoc

Qualifications:
Any Graduation

Years of Experience:
0 to 1 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?
  • Ability to perform under pressure
  • Written and verbal communication
  • Ability to work well in a team
  • Problem-solving skills
  • Agility for quick learning
    Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts
    Qualifications
    Any Graduation
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success
    Role: Customer Success Associate
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Mumbai

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    Keyskills:   inbound customer service sales inbound sales customer support transformers electrical engineering business development distribution electricals transmission electrical maintenance switchgear outbound sales electrical power distribution

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