Core Role Responsibilities:
Provide friendly and efficient service to the worldwide process community.
Respond professionally and with empathy to any interaction with the community including urgent situations.
Mediate between hosts & guests for reservation concerns - such as that of alterations, cancellations, resolution center requests - and be able to decide on the best possible outcome for all parties involved
Demonstrate ownership of user issues/concerns until resolution or escalation
Process responsible losses to provide the best resolution/support to the user while compiling to standard workflows
Anticipate needs and offer creative solutions by adding extra love, delight, or kindness when you can to the users
Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
Compose empathetic and customized messages when in contact with the users.
Research information and troubleshoot problems using available resources.
Recognize product and process issues that impact our community and submit reports and feedback
Write my name on top of your resume as HR KEERTHI.
Please contact below numbers for assistance: -Keerthi 8143797***
Keyskills: International Voice Process Us Calling Voice Process Us Voice Process International Calling
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...