Field Sales Executive/ Relationship manager- Urgent Hiring- Rohini
- Infocom Network
- 1 - 5 years
- Delhi, NCR
- 2 months ago
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Job Description
About Us:
We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success.
Job Title: Deptuy Manager Client Retention & Renewals (Key Accounts Manager)
Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn.
Key Responsibilities:
- Manage and nurture relationships with existing clients to ensure high retention rates.
- Drive contract renewals by proactively engaging with customers before expiration.
- Address client concerns and provide solutions to enhance customer satisfaction.
- Identify upsell and cross-sell opportunities to expand client engagement with our offerings.
- Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings.
- Monitor client usage and engagement to detect potential churn risks and take preventive actions.
- Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system.
Interested candidates can share their updated resume on 7061049*** or mail id - sh*********n@tr*******a.com
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: Infocom NetworkLocation(s): Delhi, NCR
Keyskills: Field Sales B2B Sales Lead Generation Cross Selling Direct Sales Client Retention Client Servicing Key Account Management Ad Sales Renewals Corporate Sales Revenue Generation
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Infocom Network
Tradeindia.com (Infocom Network Ltd.) Tradeindia Launched in the year 1996 to offer the Indian Business community a platform to promote themselves globally tradeindia.com has created a niche as India's largest B2B marketplace, offering comprehensive business solutions to the Domestic and Global Bu...
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