US Operations Head
- Kastech
- 7 - 9 years
- Hyderabad
- 2 months ago
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Job Description
We are seeking a strategic, results-driven Head of US Operations to oversee and optimize our business operations across the United States. This role requires a hands-on leader with a deep understanding of operational efficiency, cross-functional coordination, and team leadership to drive growth and performance across multiple departments.
Key Responsibilities: - Operational Leadership:
Oversee day-to-day operations across the US region, ensuring alignment with organizational goals, KPIs, and compliance requirements. - Strategic Planning & Execution:
Collaborate with executive leadership to develop and implement strategic plans to improve efficiency, scalability, and customer satisfaction. - Team Management:
Lead, mentor, and grow a high-performing operations team; manage hiring, training, performance reviews, and succession planning. - Process Optimization:
Identify and eliminate bottlenecks across workflows; implement SOPs, process automation, and best practices to increase productivity. - Cross-functional Coordination:
Work closely with Sales, HR, Finance, Product, and Customer Success teams to ensure smooth cross-departmental collaboration. - Financial Oversight:
Support budget planning and cost control initiatives; monitor financial performance against objectives and optimize resource allocation. - Compliance & Risk Management:
Ensure operational practices are compliant with federal, state, and industry-specific regulations; manage risk proactively. - Reporting & Analytics:
Generate regular reports on performance metrics, productivity, and strategic initiatives for senior leadership.
- Bachelor s degree in Business Administration, Operations Management, or a related field (MBA preferred).
- Minimum of 7 years in operations or business management roles, with at least 3 years in a leadership capacity.
- Proven experience scaling teams and building processes in a fast-paced environment.
- Strong knowledge of operational systems, project management, and performance metrics.
- Exceptional leadership, analytical, and decision-making skills.
- Excellent communication and stakeholder management skills.
- Familiarity with ERP, CRM, or other operational tools (e.g., Salesforce, NetSuite, Asana, etc.).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: KastechLocation(s): Hyderabad+ View Contact
Keyskills: ERP Team management Project management Analytical Strategic planning Risk management Operations Analytics CRM Business operations
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