COE Head @ Pinnacle Infotech

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COE Head

Pinnacle Infotech
10 - 15 years
Madurai
1 month ago
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Job Description

Key Responsibilities:

Process Excellence: Establish and lead the Centre of Excellence (COE) for process improvements, standardization, and optimization across the organization.
Quality Management: Develop and implement robust quality management systems to ensure compliance with ISO standards and industry best practices.
Strategic Initiatives: Define and drive strategic initiatives to enhance operational efficiency, improve service delivery, and achieve organizational objectives.
ISO Certifications: Lead the planning, implementation, and maintenance of ISO certifications, including regular audits and compliance reviews.
Performance Metrics: Develop KPIs to monitor process effectiveness, identify gaps, and drive continuous improvement initiatives.
Cross-functional Collaboration: Partner with key stakeholders, including operations, technology, and customer service teams, to align process improvements with business goals.
Change Management: Promote a culture of continuous improvement by introducing innovative methodologies, frameworks, and tools.
Risk Management: Identify process-related risks and implement mitigation strategies to ensure business continuity.
Team Leadership: Build and mentor a high-performing team to support quality initiatives and process excellence.

Key Requirements:

Educational Qualification: Bachelors or Master s degree in Engineering, Business, or a related field.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Head - Operations
Employement Type: Full time

Contact Details:

Company: Pinnacle Infotech
Location(s): Madurai

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Keyskills: Change management ISO Compliance Process excellence Customer service Risk management Continuous improvement Business continuity Operations Quality management

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Pinnacle Infotech

Pinnacle Infotech offers Building Information Modeling (BIM) solutions to Architecture, Engineering & Construction (AEC) firms worldwide.Clients use BIM services for construction projects to facilitate project coordination, collaboration, asset management, risk mitigation, logistic plann...

COE Head @ Pinnacle Infotech

Home > Operations

COE Head

Job Description

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Contact Details:

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Similar positions

North Head(Operations)

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