Technical Support Engineer 2
- Deepija Telecom
- 2 - 3 years
- Hyderabad
- 2 months ago
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Job Description
- Role & responsibilities :
- Provide L2 support for Asterisk-based VoIP solutions, troubleshooting SIP, RTP, WebRTC, and call-related issues.
- Develop, troubleshoot, and optimize Asterisk DialPlans and AGI scripts to enhance VoIP functionality.
- Work with Perl/Python/PHP/Bash for AGI scripting and call automation.
- Troubleshoot Linux system performance issues, including I/O performance, CPU, and memory utilization.
- Manage storage solutions, including LVM, RAID, filesystem tuning, and disk monitoring.
- Perform service management and manipulation (start, stop, restart services, analyze logs).
- Manage user accounts, permissions, groups, and security policies in Linux environments.
- Troubleshoot networking issues, including static routing, firewall rules, DNS, and VPN configurations.
- Configure and maintain local repositories for package management (YUM, APT, RPM).
- Monitor and manage incident tickets using ITIL-compliant tools (e.g., ServiceNow, Jira, Remedy).
- Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.
- Work closely with L1 and L3 teams to escalate and resolve complex issues.
- Ensure high availability and performance of services hosted on cloud platforms (AWS, Azure, GCP).
- Troubleshoot MySQL databases, including query optimization, replication issues, and performance tuning.
- Follow ITIL best practices for incident, change, and problem management.
- Maintain and update technical documentation, SOPs, and knowledge base articles.
Preferred candidate profile
- 3+ years of experience in L2 support handling Asterisk/VoIP issues.
- Hands-on experience in Asterisk DialPlan development and AGI scripting (Perl, Python, PHP, or Bash).
- Strong expertise in Linux system administration, including:
- Storage management (LVM, RAID, disk partitioning, filesystem tuning).
- I/O performance monitoring (iostat, vmstat, iotop, SAR).
- Service management and manipulation (systemctl, journalctl, service logs).
- User and permission management (ACLs, sudoers, file ownership).
- Filesystem experience (EXT4, XFS, Btrfs, NFS, CIFS).
- Network management (static routing, iptables, firewalld, VPN, DNS).
- Package management (YUM, DNF, APT, RPM, configuring local repositories).
- Hands-on experience with Asterisk, SIP, RTP, and VoIP codecs.
- Strong knowledge of networking concepts (TCP/IP, VLANs, Load Balancing).
- Experience with MySQL database administration, including performance tuning.
- Familiarity with incident management tools (ServiceNow, Jira, Remedy).
- Understanding of cloud technologies (AWS, Azure, GCP).
- ITIL Foundation certification or working knowledge of ITIL processes.
- Strong troubleshooting and log analysis skills.
- Excellent communication and teamwork abilities.
Perks and benefits
Job Classification
Industry: Telecom / ISPFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Deepija TelecomLocation(s): Hyderabad
Keyskills: Linux Server Gateways VOIP SIP Asterisk Ubuntu Redhat Linux Rhca IVR PBX Centos
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