Technical Product Consultant - Tech Support - Night Shifts
- Adobe
- 3 - 4 years
- Noida, Gurugram
- 2 months ago
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Job Description
Technical Product Consultant - Tech Support Role - Noida - Night Shifts
The challenge
Adobe Technical Product Consultants deliver accurate and timely technical support to Digital Marketing customers via telephone and email. They handle support issues of a complex and technical nature with varying degrees of priority, all while delighting Adobe customers. Technical Support Consultants address incidents within predetermined service levels, requiring the ability to multi-task and prioritize. They carry out projects as assigned and support other team members to represent Adobe in a professional manner.
What you will do
- Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
- Validates and reports customer submitted product bug reports with precision.
- Educates customers on the use of Digital Marketing products.
- Assists in testing new and enhanced products.
- Handles projects expertly and within stated timelines.
- Fully owns cases in their name and contributes to success of "Global teams".
- Identifies trends and potential issues and quickly communicates with affected parties.
- Support sustainable & scalable software solutions for Adobe's largest customers.
- Helps maintain accurate and complete product documentation.
- Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)
- Weekend or holiday coverage required in rotation with team.
- Assists in special projects and other duties as assigned.
Deep technical Competence
- Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
- Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.
- Experience with SQL and database management.
- Experience with data insertion and reporting APIs, SOAP, REST and PHP
- Knowledge of Mobile and Video programming solutions
- Knowledge of Experience with Tag Management tools
- Desirable to have experience using Adobe Solutions like, Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud.
- Proven ability to diagnose and fix complex analytic implementation issues.
- Practical understanding of JQuery, Angular JS, Any JS Framework
- Working knowledge of API (Application Programming Interface)
- Ability to identify, research and quantify business problems using statistical analyses on large data sets.
- Evidence of leading multi-platform Adobe solutions as a product owner, technical client service lead or solution consultant
- Adobe Experience Cloud tool certification (Either of: Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics are desirable)
- General knowledge about working with Google, Salesforce and Pega technologies
- Some experience of digital marketing, CRO, digital analytics, decisioning, campaign planning, creative and UX disciplines
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: AdobeLocation(s): Noida, Gurugram
Keyskills: CSS Javascript HTML API SQL full stack
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