Client Success Manager - RCM
- Bikham Information
- 3 - 8 years
- Mohali, Chandigarh
- 2 years ago
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Job Description
- As a Client Success Manager specializing in Revenue Cycle Management (RCM), you will play a pivotal role in ensuring the success and satisfaction of our healthcare clients
- You will serve as the primary point of contact for our RCM clients, managing their accounts, driving client engagement, and delivering top-notch service
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company.
- Account Management: Proactively manage a portfolio of RCM client accounts, ensuring the timely and effective delivery of our services.
- Client Onboarding: Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients.
- Client Training: Provide training and education to clients on our RCM solutions, helping them maximize the value of our services.
- Performance Monitoring: Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement and recommending strategies to optimize revenue cycles.
- Issue Resolution: Address client concerns, inquiries, and issues promptly and effectively, collaborating with internal teams to find solutions.
- Client Feedback: Gather client feedback and insights to drive product improvements and enhancements.
- Client Communication: Regularly communicate with clients to provide updates on their account status, share industry insights, and offer best practices.
- Renewals and Upselling: Work to renew client contracts and identify opportunities for upselling additional RCM services or solutions.
- Reporting: Generate and present reports on client performance, trends, and ROI to both clients and internal stakeholders.
- Bachelors degree in Healthcare Management, Business Administration, or a related field (Masters degree preferred).
- Proven experience (3+ years) in client success, account management, or a similar role, preferably in the healthcare or RCM industry.
- Deep understanding of revenue cycle management processes and healthcare billing.
- Strong analytical skills with the ability to interpret data and trends.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a passion for delivering exceptional client service.
- Strong organizational and project management abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: Bikham InformationLocation(s): Mohali, Chandigarh+ View Contact
Keyskills: Client relationship management Project management Finance Billing healthcare management Healthcare Issue resolution Account management Revenue cycle management CRM
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Bikham Information
Bikham Healthcare is a revenue cycle management company servicing Hospitals, Physician Groups, Laboratories, DME Companies and standalone physicians in more than 50 specialties across the United States.
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