Support & Implementation Executive @ Eilisys

Support Role:

• Provide timely and satisfactory support to clients over the phone, email, web chat and in person as well Understand client queries and give one stop solutions

• Focus on one call all solution concept

• Coordinate with development team for enhancement of product

• Share feedback and ideas given by client with the development team

• Understand client needs and requirements and propose the right solution/services

Desired profile:

• Education: Any graduate or BCA, MCA, MCM. Any of these qualification.

Experience:

• Required experience 2 to 5 years in Implementation Support of any ERP or HRMS software

• Must have own vehicle for software implementation within nearby areas

• Should be willing to travel across India

• Experience of working in HR domain, especially in payroll management, HR system implementation

• Knowledge of installation and configuration of SQL server, IIS, .Net Framework would be added advantage

Skills Required:

• Strong working knowledge on MS Excel

• Must be comfortable for providing Client support for their queries

• Should be able to communicate effectively and efficiently with internal external client teams

• Must have patience and desire to help people

• Should be comfortable speaking with senior management who may be Process Owners from client side

• Excellent verbal and written communications skills in English

• Strong listening and presentation skills

• Ability to do multi-task, prioritize, and manage time effectively