We are currently looking for an experienced Technical Writer Sr. Advisor to join our Data Modeling and Data Governance product team. This position requires a good understanding of databases, data governance, and data modeling concepts. Additionally, it requires expertise in MadCap Flare or similar help authoring tools.
Develop and manage technical documentation and reviews for complex product features.
Responsibilities
Develop and oversee the technical communication strategy, ensuring alignment with product development lifecycles
Establish and enforce standards, guidelines, and processes for technical content creation and management
Build strong relationships with key stakeholders, including product managers, developers, testers, and support executives, to understand their needs and advocate for effective technical communication
Lead and mentor a team of technical writers, providing guidance, and training
Ensure the accuracy, consistency, and clarity of technical content across the assigned product/product family
Evaluate and implement technical writing tools and technologies to improve efficiency and quality
Contribute to streamlining technical writing processes to reduce bottlenecks and improve turnaround times
Participate in tracking key performance indicators related to technical communication to measure effectiveness and identify areas for improvement
Develop deep domain and product knowledge and train the team on it
Qualifications
Bachelors degree in Computer Science or a related field
8+ years of experience in technical writing, with a focus on enterprise software products
Strong understanding of database and data modeling concepts
Proficiency in MadCap Flare or similar help authoring tools, Git, and HTML/CSS.
Good understanding of technical support and documentation delivery platforms, such as Zoomin
Excellent written and verbal communication skills
Strong collaboration skills and a team-oriented mindset
Ability to work with minimal direction and take responsibility for resolving blockers
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Technical Content DeveloperEmployement Type: Full time