Manager
- VRT Travels
- 5 - 10 years
- Chennai
- 3 months ago
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Job Description
Role: Oversees the daily operations of a travel agency, ensuring smooth service delivery, managing staff, meeting sales targets, and maintaining high levels of customer satisfaction. This role requires a balance of operational leadership, customer service, and commercial strategy.&
Responsibilities
1. Business Operations Management
- Supervise daily activities of the agency.
- Manage bookings, cancellations, and travel arrangements.
- Oversee the use of booking systems and software.
- Ensure compliance with travel laws, visa regulations, and safety standards.
2. Staff Management
- Hire, train, and supervise travel consultants and support staff.
- Set team goals and monitor performance.
- Conduct regular staff meetings and evaluations.
- Foster a productive and supportive work environment.
3. Customer Relationship Management
- Provide expert advice on travel destinations, products, and services
- Handle customer inquiries, complaints, and feedback.
- Ensure a high standard of customer service throughout the agency.
- Develop and maintain long-term client relationships.
4. Sales and Revenue Growth
- Develop sales strategies to meet or exceed revenue targets.
- Promote travel packages, tours, and services to maximize sales.
- Monitor market trends and adjust offerings accordingly.
- Negotiate deals with tour operators, hotels, and airlines.
5. Marketing and Promotion
- Plan and execute promotional campaigns (online and offline).
- Collaborate with marketing teams for branding and advertising.
- Organize events, travel expos, or workshops to attract customers.
- Manage social media presence and online reviews.
6. Financial Management
- Prepare budgets and financial reports.
- Monitor income, expenses, and profitability.
- Handle invoicing, payments, and travel insurance arrangements.
- Optimize cost-efficiency without compromising service quality.
7. Strategic Planning and Development
- Identify business growth opportunities and new markets.
- Implement operational improvements and innovations.
- Analyze customer trends and adapt services accordingly.
- Plan for seasonal demand and resource allocation.
Preferred candidate profile
Minimum 3 - 5 years of experience in the travel industry, including:
- 1 - 2 years in a supervisory or managerial role.
- Hands-on experience with GDS (e.g., Amadeus, Sabre, Galileo).
- Proven track record in meeting or exceeding sales targets.
- Strong ability to lead, train, and motivate teams.
- Experience in conflict resolution and team performance management.
- Sales & Commercial Acumen
Job Classification
Industry: Travel & TourismFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Key Account ManagerEmployement Type: Full timeContact Details:
Company: VRT TravelsLocation(s): Chennai
Keyskills: Management Skills Communication Skills Customer Relationship Management Crm Software Sales and Marketing skills Time Management Written Communication Convincing Power Leadership Skills
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VRT Travels
We are an IATA accredited travel management company owned by management professionals with over two decades of experience in the airline and travel industry, dedicated to delivering exceptional travel services to our clients. Recognizing the importance of travel, we strive to provide outstanding s...
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