International Voice Process Executive || Hyderabad ||
- Kvc Consultants Ltd
- 1 - 5 years
- Hyderabad
- 1 month ago
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Job Description
Greetings of the Day .
Candidates who are residents of Hyderabad and are okay with Work From Office looking in a leading MNC ,we have a profile for you
**KEY HIGHLIGHTS** :
Profile for WORLDS LARGEST MNC
Customer Support Executive (Voice)
Location: Hyderabad (Work From Office; Cabs Provided)
Qualification : Graduate/ Undergraduate
Good verbal communication skills in English
Salary**: Upto Rs 4.75LPA
5 days working (Rotational Shifts)
Minimum 6 months of experience is required in relevant field
Profile - Customer Support Executive - (International Voice)
Job location - Hyderabad (Hitech city)
Qualification
* Graduates & Undergraduates with Good Verbal --- communication skills in English
Roles and Responsibilities in an International Voice Process BPO
Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction.
Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards.
Quality Assurance Compliance:Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).
Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback.
Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges.
Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
Schedule your interview kindly call or drop your resume on the given numbers
HR VANSHIKA 9628373***
HR DIVYA 9821182***
HR AREESHA 9628373***
HR SIYA 7565006***
## NO PLACEMENT CHARGES
## DIRECT INTERVIEW
## IMMEDIATE JOINING
H.R Team
KVC CONSULTANTS LTD.
NO PLACEMENT CHARGES
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Kvc Consultants LtdLocation(s): Hyderabad
Keyskills: International Voice Process OSMANIA UNIVERSITY TCS HGC DELOITTE COGNIZANT Us Calling Inbound Voice Process WIPRO GENPACT NIZAM COLLEGE Us Voice Process WNS FOUNDEVER
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Kvc Consultants Ltd
KVC CONSULTANTS LTD. KVC IS A DIRECT HIRING CENTER FOR MNCs - NO PLACEMENT CHARGES..WE HAVE BEEN IN SERVICE FOR LAST 21 YEARS & HAVE HELPED MORE THAN 1 LAKH JOB SEEKERS TO GET THEIR JOBS & STRIVE TO REMAIN AS PASSIONATE & SPIRITED AS EVER BEFORE.
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