International voice (HR voice support ) - Salary 4.8 LPA -US shift
- Trigent Software,
- 1 - 6 years
- Bengaluru
- 1 month ago
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Job Description
Greeting rom Trigent !!
Share CV : Na*********g@tr****t.com
JOB DESCRIPTION:
Hiring for 6 month contract Role for international voice ( NOTE : Contact Ends on 15th Dec 2024 )
Share your CV who are okay to work for 6month contract role
Responsibilities:
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer SatisfactionRequirements: Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Experience working and delivering under strict timeline.
Should have neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required
NOTE : Contact Ends on 15th Dec 2024
Location : Mumbai and Bangalore
Salary upto :4.8 LPA
Need min 6Months to 6 Years international voice exp
work from office
only immediate joiner
Fresher with Who all have Original gradution marks sheets and convocation can apply
Freshers salary : 25k CTC (20K In hand )
Exp Salary :upto 4.8LPA
Rounds of Interview
1 .HR basic screening round (Comminication check)
2 . Versant Test (Cut off 60 )
3. CD round
4. Ops round
Regards
Nagarathna G
Recruitment specialist
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Trigent Software,Location(s): Bengaluru
Keyskills: Us Calling Us Voice Process International Voice Process UK Process US Process International Call Center Technical Voice Process International Process International Calling International BPO
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Trigent Software,
About Trigent: Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, an...
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