Live Solutions Specialist
- Cvent
- 2 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
- On board new Jifflenow clients through training, implementing their accounts and understanding their needs
- Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls
- Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations
- Gather customer requests for future releases of the product and collaborate with the technology team on requirements
- Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation
- Participation in stretch responsibilities geared towards business improvements like, mentoring the newest members of the Solution Specialist team during the training process
- Demonstrate detailed product knowledge when assisting clients both on the phone and via email Collaborate with the sales team to introduce new features and opportunities to clients Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500
- Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business
- Our technology brings millions of people together at events around the world
- In short, we re transforming the meetings and events industry through innovative technology that powers the human connection
- The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves
- At Cvent, we value the diverse perspectives that everyone brings
- Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections
- One of our product offerings is Jifflenow
- it is a solution designed to help sales and marketing teams automate the scheduling, management, and reporting of meetings
- We re looking for Solutions Specialists who are ready to actively oversee the configuration of Jifflenow
- As a product specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience
- This is a great opportunity to build a career at a company that s transforming its industry
- Solutions Specialists serve as our clients primary point of contact while they are using Cvent s software
- In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent s software
- Solutions Specialists spend 70 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities
- The ideal candidate should have a passion for technology, creative thinking, and problem solving
- They should be extremely motivated with excellent communication skills, and the ability to thrive in a fast-paced, agile, fun work environment
- As a Senior Solutions Specialist, they will join a team of service delivery professionals committed to helping customers achieve the highest level of success
- Senior Solution Specialists have an exemplary mastery of the Cvent Event Solutions platform and demonstrate product expertise by implementing, training, consulting, and troubleshooting customer needs
- In This Role, You Will: On board new Jifflenow clients through training, implementing their accounts and understanding their needs Demonstrate deep product knowledge and understanding of the mentioned solutions when assisting customers on scheduled phone calls
- Collaborate with team members to discuss the unique needs of customers internally in order to best facilitate calls and make recommendations
- Gather customer requests for future releases of the product and collaborate with the technology team on requirements
- Collaborate with content team to develop and enhance knowledge base articles, learning paths and customer-facing documentation
- Participation in stretch responsibilities geared towards business improvements like, mentoring the newest members of the Solution
- Specialist team during the training process Demonstrate detailed product knowledge when assisting clients both on the phone and via email
- Collaborate with the sales team to introduce new features and opportunities to clients Heres What You Need:
- Experience required - 2 to 5 years Bachelor s degree with strong academic credentials preferred Strong business acumen, ethics and high integrity
- Comfort working with technical products, platforms, and tools to configure solutions that meet customer needs Passionate about customer success with a commitment to delivering exceptional service
- Should be extremely motivated with excellent communication skills (verbal and written) and possess the ability to thrive in a fast-paced, fun work environment
- Ability to collaborate with customers to identify their requirements and design tailored solutions
- A proactive attitude toward staying up-to-date on industry trends, technologies, and best practices
- Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment Strong interpersonal skills to build lasting relationships with customers and internal stakeholders
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: CventLocation(s): Noida, Gurugram+ View Contact
Keyskills: Hospitality Interpersonal skills Consulting Agile Scheduling MICE Customer service Troubleshooting Event marketing Software solutions
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Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also ...
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