Requirement For Claims Associate with top US @ Careernet

Job Profile / Description:

Designation: Officer - Customer Service/ Associate Manager - Customer Service

Industry: Banking Sector/ BPO

Experience: Fresher's to 6 yrs.

Graduation: Graduate (Any Stream)

Location: Chennai (Karapakkam Office)

Language Proficiency: English & Hindi

Job Role:

• Answer inbound calls and assist customers with their Queries/Request/Complains.

• Raise Request & Complaints on behalf of the customer in the CRM tool.

• Generate leads and educate customers about new products & their benefits.

• Maintain and adhere to compliance guideline.

• Capture problem indicators, highlight and suggest improvement.

• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

• Maintain adequate knowledge levels on products, processes and systems used.

• Ensure sales target are met.

• Display Time flexibility towards shifts as per the requirement.

Skills:

• Excellent verbal communication skills

• Ability to comprehend, capture as well as interpret basic customer information

• Strong customer service focus

• Knowledge of banking/cards preferred