Senior Technical Business Analyst @ Cubic Transportation

Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details:

• Contract Interpretation & Requirements Development
  Analyze service contracts, performance agreements, and technical appendices to extract and define KPI and SLA obligations. Translate these into detailed business and data requirements.
• Technical Requirements Authoring
  Collaborate with data engineers and architects to develop precise functional and non-functional requirements for data solutions, ensuring alignment with backend data capabilities and constraints.
• Data-Driven Analysis & Validation
  Perform data analysis to validate assumptions, ensure data availability and quality, and assist in shaping reporting specifications for compliance and performance monitoring.
• Backlog Management & User Story Creation
  Write and maintain high-quality user stories, acceptance criteria, and use cases in tools like JIRA or Azure DevOps. Manage and prioritize work across multiple streams in an Agile or hybrid environment.
• Solution Design Collaboration
  Contribute to solution design reviews, ensuring technical implementations align with business intent and contractual deliverables.
• Testing & Sign-Off Support
  Support UAT and regression testing by validating that developed outputs meet business expectations, particularly with respect to KPI/SLA logic and data accuracy.
• Documentation & Knowledge Sharing
  Produce clear and structured documentation, including business requirement documents (BRDs), process flows, data mappings, and user guides.

• Stakeholder Engagement & Communication
  Liaise with internal business units, program managers, and technical leads to gather requirements, resolve ambiguities, and ensure alignment between operational needs and data capabilities.
• Workshops & Facilitation
  Lead customer-facing workshops to gather requirements, clarify contractual interpretations, and socialize solution designs. Act as a key liaison between business SMEs and technical delivery teams.
• KPI/SLA Program Management
  Champion the ongoing evolution and standardization of KPI and SLA metrics, working across delivery teams to ensure consistency, traceability, and transparency in performance measurement.
• Reporting Specification Development
  Define specifications for dashboards and reports that reflect contractual performance, internal operational metrics, and executive oversight needs.
• Service Performance Insights
  Identify trends and gaps in service performance based on KPI reporting, and provide insights and recommendations for improvements to delivery teams or clients.
• Change Management Support
  Assist in managing the impact of contractual, regulatory, or operational changes on reporting and data systems by assessing requirements and coordinating necessary updates.

• Bachelors degree in Business Analysis, Information Systems, Engineering, or a related discipline.

• 6+ years in a technical or business analysis role, ideally with a strong focus on data-driven environments.
• Proven experience working with KPI/SLA frameworks derived from service or operations-based contracts.
• Demonstrated experience in customer-facing roles, workshop facilitation, and cross-functional engagement.

• Strong understanding of SQL and ability to query and interpret data
• Familiarity with BI/reporting tools (e.g., Power BI, Tableau)
• Experience with Agile methodologies and backlog management tools (JIRA, Confluence, ADO)
• Understanding of data pipelines and data modeling concepts is highly desirable

• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills, including experience in presenting to clients
• High attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Worker Type: Employee