Team Lead
- Matrimony com
- 4 - 6 years
- Hyderabad
- 3 months ago
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Job Description
Role & responsibilities: Team Leader - BM
Key Responsibilities
Below listed the major key responsibilities of Team leader but not limited to,
- Drive and motivate the TMEs reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved.
- Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers.
- Capture the customer insights and share the same with the internal team; Provide regular MIS as required to the internal teams.
- Responsible for planning the resources required for his / her team and work with HR to get the right talent on board.
- Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control.
- Promote a cohesive & high-performance work environment by continuously engaging with the team members, providing development feedback and right training inputs.
- Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives.
- Monitor, facilitate and ensure the team adheres to the processes.
- Monitoring and ensuring the team shrinkage is within the defined parameters.
- Guide / mentor and train the team members in building their capabilities and improving their performance.
- Actively participate / contribute to continuous improvement projects.
- Identifies opportunities to improve productivity of the team and deliver a profitable ROI.
- Regularly monitors attrition red flags and ensures the same is within defined threshold.
- Ensures adherence to organization policies by self and team
Skills and Competencies
Functional
- Process Knowledge
- Product Knowledge
- Language skills Excellent communication skills in English and Regional language
- Selling Skills
- Team Management
- Knowledge of dialer metrics
- Basic computer skills- Ms Word, Excel
Behavioural
- Values Integrity, Respect , Customer Centricity
- Good Communication Skills
- Influencing / Persuasion Skills
- Result Orientation
- Emotional maturity
- Self-driven
- Adaptability to a fast-paced changing environment
Eligibility
- GraduateKO
Job Classification
Industry: BPM / BPOFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: TelesalesEmployement Type: Full timeContact Details:
Company: Matrimony comLocation(s): Hyderabad+ View Contact
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Matrimony com
Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both ...
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