Sr. ServiceNow Developer @ T-Systems ICT India

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work Certification . As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than 4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Title: Senior ServiceNow Developer

Location: PuneExperience: 7+ yearsMode: Hybrid

Job Overview:

As a Senior ServiceNow Developer, you will play a crucial role in enhancing and optimizing service delivery processes such as order management, assurance, and orchestration. Your expertise in ServiceNow will be essential in designing, developing, implementing, and maintaining solutions to improve operational efficiency, customer service, and order fulfillment.

This role follows agile principles, where the team shares responsibility for implementation, requiring an open and agile mindset.

Key Responsibilities:

ServiceNow Development

• Customize and configure the ServiceNow platform to align with customer-specific requirements and ensure seamless integration with existing systems.
• Develop and implement automation scripts, business rules, workflows, and other coding objects to optimize ServiceNow performance.
• Take responsibility for coding, testing, debugging, and creating technical documentation and test automation.
• Integrate ServiceNow with telecom-specific applications such as fulfillment systems, assurance systems, billing, finance, procurement, and logistics.
• Participate in agile ceremonies (SCRUM, SAFe), including sprint planning, demos, backlog grooming, and requirement assessments.
• Develop custom applications using ServiceNow best practices.
• Create runbooks and execute deployments from development to test and production instances.
• Conduct customer and end-user demo sessions and provide knowledge-sharing and user training.

Security Compliance

• Implement security controls and compliance measures specific to the telecommunications industry, including data privacy and regulatory requirements.
• Enforce role-based access controls to protect sensitive data.

Documentation Training

• Document all configurations, customizations, and best practices related to ITSM, Order Management, and other modules.
• Work closely with senior team members to provide guidance to colleagues and end-users.
• Collaborate with cross-functional teams to understand requirements and deliver effective solutions.

Required Qualifications:

• 7+ years of experience as a ServiceNow Developer.
• Strong proficiency in JavaScript and ServiceNow APIs, including REST API integrations.
• Hands-on experience in ServiceNow development, including:
  • Server-side scripting, client-side scripting
  • Business rules, script includes, UI policies, UI actions, UI pages
• Experience in modern engineering practices (DevOps, CI/CD, automation, APIs).
• At least one ServiceNow certification, such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS)
• Excellent problem-solving and communication skills.
• Ability to work in a fast-paced, dynamic environment.

• Knowledge of telecom-specific service delivery practices and processes.
• Experience with TM Forum (TMF) Open APIs.