Customer Support Executive @ Policybazaar

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Customer Support Executive

Policybazaar
0 - 2 years
Noida, Gurugram
3 months ago
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Job Description

Roles and Responsibilities

Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
Provide accurate and timely solutions to customers' issues related to products/services offered by the company.
Maintain a high level of professionalism while interacting with customers, ensuring excellent customer service standards.
Collaborate with internal teams (e.g., sales, technical support) to resolve complex customer issues.
Meet performance targets for call handling time, resolution rates, and quality metrics.

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Policybazaar
Location(s): Noida, Gurugram

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Keyskills: Inbound Process Inbound Voice Process Inbound Customer Service Handling Customer Queries Bpo Customer Service Inbound Calls

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₹ -3.5 Lacs P.A

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Policybazaar

Company DetailsPolicybazaar.com

Customer Support Executive @ Policybazaar

Home > Voice / Blended