Senior Manager - Website Operations
- vSplash Techlabs, Inc
- 12 - 13 years
- Hyderabad
- 2 months ago
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Job Description
- Operations Management: Manage and direct the operations team to achieve business targets and meet service-level agreements (SLAs).
- Process Development: Create and improve the standard operating procedures for all operational activities wherever and whenever required.
- Client Communication: Handle daily, weekly, and monthly client calls, address escalations, and ensure excellent client satisfaction.
- Team Management: Lead and collaborate with a large team, handling conflict situations, leave and people management and overall resource utilization and allocation.
- Technical Assistance: Must be responsible for providing technical assistance to the supervisors and work towards continuous regularization of team s efficiency.
- Performance Monitoring: Conduct regular performance reviews and provide feedback.
Requirements: Total Experience 12+ years
- Must have 7+ years of hands-on working experience on popular WordPress page builders such as Beaver Builder, Elementor, Visual Composer, WP Bakery, and Divi.
- Leadership: At least 5+ years of proven track record of managing and motivating large teams.
- Communication: Exceptional verbal and written communication skills, coupled with strong aptitude for delivering engaging and informative presentations.
- Client Engagement: 3+ years of Experience in directly handling international client communication, understanding requirements and managing escalations.
- Project Management: Skills to develop and maintain project plans, timelines, and resource allocation using project management tools(JIRA/Salesforce).
- Problem-Solving: Analytical mindset with a data-driven approach of resolving operational challenges.
- Flexibility: Ability to work and respond to client needs around the clock, adapting to business requirements.
- Continuous Improvement: A focus on continuous production and quality improvement, driving operational excellence.
- Adaptability : Ability to keep up with fast-evolving digital trends and technologies in the space of automation.
- Innovation : Encouraging new ideas to enhance digital solutions and drive business growth.
- Client-Centric Communicatio n: Understanding client needs and providing effective solutions that improve their digital presence.
- Collaboration : Working efficiently with cross-functional teams to deliver high-quality and scalable results.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: vSplash Techlabs, IncLocation(s): Hyderabad+ View Contact
Keyskills: Automation Service level Team management Operational excellence Analytical Resource allocation SEO Digital marketing Continuous improvement Salesforce
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