Director, Network Services
- Fiserv
- 15 - 18 years
- Mumbai
- 26 days ago
- Email to a friend
- Report this job
Job Description
Director, Network Services
What does a successful Director, Network Services do at Fiserv?
Were looking for a hands-on, technically savvy Director of Network Services leader whos not afraid to roll up his sleeves and dive into the details. Youll lead a regional team responsible for the design, implementation, and lifecycle management of network infrastructure, but you dont just delegate: you get things done. If you have a bias for action, a strong technical background and thrive in fast-paced, dynamic environments, you might be the guy were looking for. Youll drive operational excellence, foster true collaboration, and ensure our network infrastructure is robust, efficient, and aligned with organizational strategy.
What you will do:
- Lead a regional team overseeing the full lifecycle of network infrastructureincluding design, deployment, troubleshooting, and optimizationwhile ensuring high availability and reliability.
- Take full ownership of network services, driving initiatives from conception to completion with a strong, results-oriented, and get it done mindset.
- You will not be the technical expert, but you are also not afraid to get into the weeds and solve problems side-by-side with your team.
- Cultivate strong relationships with internal stakeholders and external vendors, acting as the primary point of contact for all things network-related.
- Mentor, develop, and manage a high-performing team, fostering a culture of accountability, innovation, and direct feedback.
- Collaborate closely with other engineering and operations teams, actively participating in the design and deployment of scalable network solutions that meet real business needs.
- Establish, refine, andwhen necessaryoverhaul processes to streamline workflows, boost productivity, and improve the quality of network services.
- Continuously review and update policies, procedures, and documentation to maintain operational efficiency and compliance.
- Monitor and report on KPIs, holding yourself and your team accountable for results and driving continuous improvement.
- Work directly with cross-regional teams to share best practices and rapidly solve complex challenges.
- Demonstrate a customer-obsessed, pragmatic mindset, ensuring network services consistently meet or exceed stakeholder expectations.
- Organize and participate in vendor reviews to address issues, seize opportunities, and keep partners accountable.
What you will need to have:
- Proven track record of taking initiative, driving results, and delivering real outcomesno hand-waving, action.
- Strong, hands-on expertise in networking and telecommunications, with direct experience in design, implementation, and troubleshooting.
- Experience with network automation (Python, Ansible, etc.) or software development.
- Demonstrated ability to thrive in fast-paced, high-pressure environments while managing multiple priorities.
- Bachelors degree in computer science, Information Technology, Engineering, or related field.
- Experience managing and developing teams with a focus on performance and career growth.
- Exceptional communication skills, direct and clear, with the ability to engage effectively across diverse teams and locations.
- Ability to navigate ambiguity, proactively solve problems, and remove roadblocks.
What would be great to have:
- Experience managing programs and initiatives with measurable, data-driven outcomes.
- Familiarity with data center networking, cloud-based technologies, and hybrid environments.
- Proven ability to lead teams and projects using KPIs and metrics to measure success and drive accountability.
- Experience working in Agile or Scrum environmentsable to be a great product owner, but also run daily stand-ups, participate in sprint planning, and use tools like Jira or similar.
- Strong business acumenthe ability to align technical solutions with real organizational goals.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: FiservLocation(s): Mumbai
Keyskills: CCNP PCI DSS Network Infrastructure Management network Security Network Infrastructure Network operations Infrastructure Management CCNA IT Infrastructure Management IT Service Delivery IT Infrastructure
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