Client Communication
- CRG Solutions
- 2 - 5 years
- Mumbai
- 6 months ago
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Job Description
As an Operations Manager at CRG, you will play a pivotal role in ensuring the smooth functioning of
our IT services operations. Your primary responsibilities will include resource management, resource
time sheet management, client feedback management, understanding new resource requirements,
and preparing client invoices. You will collaborate closely with various teams to enhance our
operational efficiency and maintain high client satisfaction levels.
our IT services operations. Your primary responsibilities will include resource management, resource
time sheet management, client feedback management, understanding new resource requirements,
and preparing client invoices. You will collaborate closely with various teams to enhance our
operational efficiency and maintain high client satisfaction levels.
Location: Mumbai, Job Type: Full-Time
Key Responsibilities
Resource Management
- Oversee the allocation and utilization of resources effectively to meet project demands.
- Continuously assess resource availability and needs to ensure optimal staffing levels.
- Develop and implement resource allocation strategies to maximize productivity.
- Implement and maintain a time tracking system to monitor resource hours attendance.
- Review and approve time sheets, ensuring accuracy and compliance with company policies.
- Generate reports for resource utilization analysis.
- Collect and analyse client feedback on our services.
- Work closely with the client services team to address and resolve any concerns or issues.
- Identify areas for improvement based on client feedback and implement necessary changes.
Understanding New Resource Requirements
- Collaborate with project managers and clients to understand new project requirements.
- Assess the skill sets needed and identify suitable resources from the talent pool.
- Coordinate with HR and recruitment teams for resource acquisition if required.
- Prepare accurate and timely client invoices based on project milestones and resource utilization.
- Ensure compliance with client contracts and billing terms.
- Collaborate with the finance department to resolve billing discrepancies.
- Continuously improve operational processes related to resource management and client
billing. - Identify opportunities for automation and optimization to enhance efficiency.
Client Communication
- Maintain regular communication with clients to provide updates on resource allocation and
project progress. - Address client inquiries and concerns promptly and professionally.
Team Collaboration
- Collaborate closely with cross-functional teams, including HR, finance, project management,
and client services. - Foster a collaborative and productive work environment.
Qualifications
- Bachelor s degree in Engineering. Additional skills on business management, operations
management, or a related field. MBA would be added advantage. - Proven experience in operations management within the IT services industry.
- Strong understanding of resource management, time sheet management, and client billing
processes. - Excellent communication and interpersonal skills.
- Proficiency in project management tools and resource management software.
- Analytical mindset with the ability to make data-driven decisions.
- Strong organizational and leadership abilities.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: CRG SolutionsLocation(s): Mumbai+ View Contact
Keyskills: IT services Automation Staffing Project management Analytical Resource allocation Management Resource management Operations Recruitment
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