Cluster Optometrist- North
- Lenskart
- 2 - 7 years
- Delhi, NCR
- 2 months ago
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Job Description
About the Role The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms. Responsibilities Store VisitMust visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores
In Store Duty
Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc.
Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example
Manpower
To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals
Training
For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals
Audit
Periodically audit their eye test and dispensing performance
Team Leader
Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team
Revenue
Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns
Team Work
Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate
Documentation
Maintain documentation and Report daily to PS regional manager on store visit summary
Working Hours
Same as store shift and as per business needs. Must work on weekends and public holidays to support store business
Personal attributes & competencies
Minimum qualificationDiploma in Optometry with minimum 3 years of retail experience and a good track record
Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
Must be ready to travel anywhere in India as per Business requirements
Passionate about Sales, Retail, Customer service and Training
Good understanding of market and product analysis
Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
Energy, influence, 10 x think / entrepreneur mind-set etc
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: LenskartLocation(s): Delhi, NCR+ View Contact
Keyskills: customer service product analysis retail handling customer queries customer experience tds maintain documentation preventive maintenance instrument calibration handling petty cash auditing breakdown maintenance troubleshooting conducting interviews
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