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Remote Desktop Support @ Diverse Lynx

Home > Voice / Blended

 Remote Desktop Support

Job Description

  • A desktop support role involves providing technical assistance and support to users for their desktop computers, laptops, and associated peripherals

Key responsibilities include:

  • Installing, configuring, and maintaining desktop computers, laptops, and related hardware
  • Troubleshooting hardware and software issues and resolving problems
  • Responding to user inquiries and providing technical support via phone, email, or in-person
  • Installing, configuring, and upgrading operating systems and software
  • Managing and monitoring the performance of desktop systems and ensuring their optimal functioning
  • Performing hardware and software upgrades, as well as security patches
  • Documenting hardware and software configurations, maintenance procedures, and user guides
  • Collaborating with other IT teams to resolve complex technical issues and support projects
  • Maintaining inventory of hardware and software assets
  • Staying up-to-date with the latest technology developments and industry standards

Qualifications:

  • Strong technical skills and experience with desktop hardware, software, and operating systems
  • Excellent problem-solving and analytical abilities
  • Excellent written and verbal communication skills
  • Ability to prioritize tasks and work under pressure
  • Good organizational skills and attention to detail
  • Knowledge of industry standards and best practices
  • Prior experience in a desktop support role is desirable

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Diverse Lynx
Location(s): Hyderabad

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Keyskills:   Operating systems Analytical Remote desktop Manager Technology Hardware Desktop support Technical support Monitoring Hardware troubleshooting Inventory

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Diverse Lynx

Diverse Lynx is your Go to Place for all IT needs. We combine industry leading expertise and our personal dedication for all your needs. Established in 2002, we are headquartered in Princeton NJ with an off-shore delivery center in New Delhi, India.