Manager, Support Readiness
- Nutanix
- 10 - 15 years
- Bengaluru
- 2 months ago
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Job Description
Hungry, Humble, Honest, with Heart.
- Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth.
- Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams.
- Serve as the primary liaison between support, product, and engineering to address technical updates and challenges.
- Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives.
- Conduct regular one-on-one meetings to support team member development and career progression.
- Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency.
- Implement scalable processes and tools to improve team productivity and operational efficiency.
- Foster a culture of excellence by developing training programs that promote continuous learning among team members.
- Masters degree in Computer Science, Business, or a related field.
- 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role.
- Strong cross-functional stakeholder management skills with engineering and product teams.
- Proven technical problem-solving abilities focused on data analysis and metrics interpretation.
- Exceptional leadership and people management skills, including team coaching and development.
- Effective communication and influencing skills, capable of presenting to senior leadership.
- Hands-on experience with product and process improvement methodologies.
- Familiarity with Nutanixs HCI, virtualization platforms, and CRM tools, along with cloud environment understanding.
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Nutanix is an equal opportunity employer.
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: NutanixLocation(s): Bengaluru
Keyskills: Data analysis Product engineering Process improvement Stakeholder management Continuous improvement Virtualization Operations Technical support CRM
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