Customer Transitions Consultant
- Dayforce
- 3 - 7 years
- Kolkata
- 2 months ago
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Job Description
In this highly collaborative and fast paced environment, the Customer Transitions Consultant delivers application support to Dayforce customers. You will work directly with customers (including Payroll, HR, Benefits and IT administrators) to champion customer priorities, drive incidents to closure, and enhance the customer experience during the transition to support process. You will combine your strong technical, payroll and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.
What you ll get to do
- Responsible for ensuring all aspects of the transition to support process are managed end to end
- Will work with our implementation and support teams to ensure clients are prepared to transition to support
- Work directly with clients to ensure they are aware of the ongoing BAU support process and have access to the tools required to succeed in BAU.
- Responsible for tracking time and associated effort with transition process
- Work with cross-functional internal partners to resolve client issues identified during the hyper-care period
- Leverages strong analytical and problem-solving skills to efficiently resolve incidents
- Provides customers with regular and timely incident updates
- Maintains the highest level of customer satisfaction
- Create and continually refine transition documentation
- Experience in providing Application Support to large scale organizations
- Strong knowledge of the Dayforce Application
- Experience in an implementation or project management role
- Experience in conduct virtual presentation and training
- Superior communication, organizational, and problem-solving skills;
- Familiarity with conducting meetings via video conference services (e.g. Zoom, Microsoft Teams)
- Bachelors Degree, or equivalent relevant experience
- Strong analytical skills; demonstrated ability to bring high complexity customer issues to resolution
- Ability to work flexible hours
- Experience with HCM (HR, Payroll, Benefits, Workforce Management, Performance Management, Recruiting) applications
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR Business AdvisoryRole: Advisor / ConsultantEmployement Type: Full timeContact Details:
Company: DayforceLocation(s): Kolkata
Keyskills: Analytical skills Payroll Application support Workforce management Performance management Customer satisfaction Project management Transition HR microsoft
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