Allocation activity like tele calling & Field Allocation, OBD & BOT Allocation, agency payout, payment file for assigned circles for retail & enterprise businesses.
Downloading reports from data lake, VSV and other applications for execution of daily/monthly MIS reporting.
Coordination with internal team and circle spocs
Execution of allocation activities as per scheduled
Zero deviation in process execution
Preferred candidate profile
Good Knowledge of MS Excel/Advance Excel
Understanding of Collection Back office process
Knowledge of Amdocs, CRM and VSV System
Experience in SSC/KPO/BPO
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full time