Manager, Supply Quality
- Airbnb
- 2 - 7 years
- Noida, Gurugram
- 3 months ago
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Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globeEvery day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way
The Community You Will Join
Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community
We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market
ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers
Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc
The Difference You Will Make
As Manager, Supply Quality, you will drive the implementation, improvement, and engagement on critical Host policies and standards
A Typical Day
Collaborate with the Host Policy and Standards team to understand and align on policy objectives, updates, and changes
Coordinate policy implementation efforts with operations teams, ensuring clarity, consistency, and compliance
Monitor and assess policy implementation progress, identifying challenges, and proposing solutions for improvement
Develop a deep understanding of policy requirements and implications to effectively communicate and explain policy decisions to senior executives
Analyze policy-related data and metrics to provide insights and recommendations for policy improvements and adjustments
Stay updated with industry trends, regulatory changes, and best practices to ensure Airbnb's policies remain effective and compliant
Establish and maintain strong relationships with key stakeholders across different teams to foster collaboration and alignment
Your Expertise
Bachelor's degree in a relevant field, or equivalent practical experience
Total 12+ years of experience in product, project and operations management with 5+ years of experience in policy formulation and implementation
An ideal candidate needs to have a very strong understanding of policy development and implementation processes
Excellent executive presence, communication skills, both written and verbal, with the ability to effectively communicate complex policies to diverse audiences
Strong analytical and problem-solving skills to assess policy impact, identify issues, and propose solutions
Proven ability to collaborate and drive intended outcomes with cross-functional teams
Build relationships with and influence stakeholders across geographies
Familiarity with the short-term rental industry (or other network businesses)and/or experience working in a regulatory environment is a plus
Ability to adapt to a fast-paced, dynamic, and evolving work environment
Job Location Gurugram
Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:
Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved
Confidentiality & Security: Employees are responsible for protecting Airbnbs Intellectual Property and Confidential Information
Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible
We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions
All qualified individuals are encouraged to apply
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Job Classification
Industry: Travel & TourismFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Manager / SupervisorEmployement Type: Full timeContact Details:
Company: AirbnbLocation(s): Noida, Gurugram+ View Contact
Keyskills: policy formulation operations management quality management compliance writing regulatory communication skills
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