Business Intelligence Analyst I
- Planview
- 2 - 5 years
- Bengaluru
- 3 months ago
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Job Description
- Provide support for On-Demand Reports, Data Mart Processing (ETL), Custom Reports, Dashboards, Power BI Server, SQL Server Analysis Server Reporting (OLAP), SQL Report Builder, and Power BI Desktop Provide level 2 support for Planview Preferred customers, and document incident information in detail within the case tracking system Document problems and solutions in detail to achieve the best and quickest resolution for new and old problems Develop action plans to assess problems or unusual situations and develop solutions Coordinate with other teams to provide resolutions Setup multi-server test environments Properly manage customer expectations Work closely with Development to identify issues and develop resolutions Assist with internal projects related to customer services Planview Incorporated Company Overview Planview has one mission: to build the future of connected work, from ideas to impact
- As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization
- We provide the industry s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management
- Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100
- At Planview, our people connections drive our innovation and success
- Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm
- We re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere
- Learn more about our portfolio at planview
- com, and connect with us on LinkedIn, Instagram, and Twitter
- The Opportunity We are looking for a Business Intelligence Analyst I to join our growing team in Bengaluru
- Location: Bengaluru, India Work Hours: 6:30 PM to 3:30 AM IST (Night Shift) What Youll Do Provide support for On-Demand Reports, Data Mart Processing (ETL), Custom Reports, Dashboards, Power BI Server, SQL Server Analysis Server Reporting (OLAP), SQL Report Builder, and Power BI Desktop Provide level 2 support for Planview Preferred customers, and document incident information in detail within the case tracking system
- Document problems and solutions in detail to achieve the best and quickest resolution for new and old problems
- Develop action plans to assess problems or unusual situations and develop solutions
- Coordinate with other teams to provide resolutions Setup multi-server test environments
- Properly manage customer expectations Work closely with Development to identify issues and develop resolutions Assist with internal projects related to customer services
- What Youll Bring 3+ years of professional experience in software support or software development
- Excellent customer service and interpersonal skills Must have strong communication and training skills and be able to communicate technical information to non-technical users Must have solid, hands-on, diagnostic/troubleshooting experience Must have Experience with
- icrosoft Windows Server environments 2 years of experience with SQL Server Analysis Services (OLAP) and SQL Reporting Services Exposure to Power BI Server Experience with large databases, performance analysis, and query optimization Understanding of Microsoft IIS services and configuration options Working knowledge of Oracle, SQL Plus, Microsoft SQL Server, SQL Server Management Studio, and the ability to construct advanced database queries Working knowledge of database-stored procedures Strong organization, time management, and prioritization skills Must be able to manage multiple problems and balance priorities effectively Experience with help desk/problem tracking systems Knowledge of project management a plus Microsoft Certifications are a plus Previous customer support experience is required
- Candidates must have good communication skills and be comfortable working with people at all levels of management and technical abilities
- We are seeking an individual who has strong interpersonal skills, a driven attitude toward success, and who can work with limited supervision
- Strong writing skills are required
- Familiarity with Web-Based and
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: PlanviewLocation(s): Bengaluru+ View Contact
Keyskills: Diagnostics Enterprise architecture Project management Agile OLAP Customer support Stored procedures Customer service Troubleshooting Resource management
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As the global leader in work and resource management, Planview makes it easier for all organizations to achieve their business goals. We provide the industrys most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio...
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