Technical Application Specialist - E10/Kinetic
- Epicor
- 2 - 8 years
- Bengaluru
- 3 months ago
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Job Description
Duties & Responsibilities
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Engage with customers via phone, email, and chat to diagnose technical or system issues, perform troubleshooting, and test and implement solutions. Escalate cases when necessary with comprehensive documentation.
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Follow standard procedures to investigate and resolve client-server application issues involving Microsoft SQL, web servers, network printers, and client printers.
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Utilize strong interpersonal and technical skills to resolve issues where standard procedures may not apply, ensuring a customer-focused approach at all times.
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Stay current with product updates and software changes to deliver accurate and efficient support.
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Assist customers with system setup, configuration, and the use of programming and integration tools for customizing and extending product functionality.
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Collaborate with internal departments such as Customer Experience and Sales to address cross-functional concerns and ensure customer satisfaction.
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Provide mentorship and guidance to other team members to foster continuous learning and improvement.
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Contribute to and utilize internal knowledge base articles and FAQs to promote efficient case resolution and knowledge sharing.
Knowledge, Skills & Abilities
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Excellent verbal and written communication skills.
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Strong focus on customer experience and satisfaction.
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Solid understanding of system application fundamentals and related business processes.
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Demonstrated problem-solving and troubleshooting abilities.
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Experience working in a high-volume support environment.
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Familiarity with SaaS or e-Commerce platforms is a plus.
Qualifications
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3+ years of relevant technical support experience.
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Industry-specific knowledge in financial, manufacturing, retail, or distribution processes.
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Proficiency with Microsoft SQL, ERP applications, and Windows Server
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Experience with database administration, software installation, and configuration.
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A collaborative mindset and eagerness to mentor and grow within a team environment.
About Epicor
At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We re Proactive, Proud, Partners .
Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
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Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
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Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
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Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
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Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
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Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
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Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
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Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless.
We are an equal-opportunity employer.
Keyskills: Supply chain Career development ERP MS SQL Database administration Windows Customer experience Troubleshooting Technical support
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