Tech App Specialist (ERP/App Support)
- Epicor
- 3 - 8 years
- Bengaluru
- 1 month ago
- Email to a friend
- Report this job
Job Description
- Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
- Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
- Addresses concerns brought up by other departments such as customer experience or sales
- Assists in mentoring other team members.
- Contributes and uses departments knowledge base articles and FAQs.
Knowledge, Skills & Abilities:
- Ability to effectively communicate both verbally and in writing
- Customer experience skills
- Knowledge of specific system application fundamentals and business processes
- Strong problem solving and troubleshooting skills
- Experience in a support environment with high call volumes desired
- SaaS or e-Commerce experience
Qualifications:
- 3+ years applicable experience and demonstrated success/knowledge
- Industry knowledge/experience
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: EpicorLocation(s): Bengaluru+ View Contact
Keyskills: Supply chain Career development ERP Interpersonal skills MS SQL Wellness E-commerce Customer experience Troubleshooting Android
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Epicor
Talentcity Consultants is a principal recruitment provider of global reputed. Started by Miss. Snehlata Lather, a dynamic and visionary Director of Talent city Cons. It was Founded in 2016. We are specialized in providing high-end recruitment service
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in