Team Lead - Workforce Management
- Globallogic
- 1 - 3 years
- Noida, Gurugram
- 2 months ago
- Email to a friend
- Report this job
Job Description
Description:GlobalLogic seeking a highly analytical and detail-oriented MIS / Workforce Management (WFM) Team Manager to join our team. In this role, you will support operations through accurate reporting, data-driven insights, and efficient workforce planning.
Requirements:
- Minimum of 5 years of experience in MIS and/or Workforce Management.
- Strong background in handling invoicing within service-based environments.
- Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and macros.
- Familiarity with Amazon Connect, Monte Carlo simulations, and forecasting models such as SARIMA/ARIMA.
- Understanding of billing models, specifically BE6.
- Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.
- Exceptional attention to detail, with a strong analytical and problem-solving mindset.
- Excellent communication skills and proven ability to manage stakeholder expectations.
Job Responsibilities:
- Lead the development and execution of MIS and WFM strategies to enhance operational reporting, forecasting, and efficiency.
- Design and maintain dashboards and reports using Excel, Power BI, or similar tools to provide actionable insights.
- Track key workforce metrics such as staffing levels, schedule adherence, and occupancy rates, and provide data-backed recommendations for optimization.
- Collaborate with internal stakeholders to collect invoice-related data, ensure billing accuracy, and manage timely invoice generation.
- Reconcile timesheets and billable hours with contract requirements and service level agreements
What We Offer:
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: GloballogicLocation(s): Noida, Gurugram
Keyskills: arima analytical team management power bi workforce management life insurance excel tableau monte carlo simulation operations team leading stakeholder management mis data integration tools leadership financial planning connect ms office communication skills servicing
Similar positions
Globallogic
GlobalLogic is a full-lifecycle product development services leader thatcombines deep domain expertise and cross-industry experience to connectmakers with markets worldwide. Using insight gained from working on innovative products and disruptive technologies, we collaborate with customers to...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in