Ntt Data Hiring For Helpdesk Associate- Immediate Joiners
- NTT DATA, Inc.
- 1 - 4 years
- Bengaluru
- 1 month ago
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Job Description
"NTT DATA- Helpdesk Associate - Looking for Immediate Joiners "
Role & responsibilities
Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
- Record, Update and Escalate Support issues to the next level in a timely manner.
- Support all IT onboarding activities for end-users
- Work with our internal IT Teams on system testing, integration and maintenance.
- Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
- Seek, Suggest, Evaluate and implement process and Technology improvements.
- Willing to learn & grow in other IT Business areas
Requirements for this role include:
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- Great communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)
In addition, preferable skills and behaviors include:
- Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
- Knowledge in Desktop Support
- Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications
like MS Visio MS Excel & MS Power point etc.
Preferences: - Optional (nice-to-haves)
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do
- ITIL foundation certified Flexible Willing to work in a Rotational 24*7
Perks and benefits
* Health Insurance Covered up to 5 Lak
* Cab Facilities available
* Time - Off Benefits
* Wellness Benefits
Important Note :Please Register your details before you Walk -in to Office.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Bengaluru
Keyskills: Outlook Configuration IT Helpdesk Help Desk Operations Technical Helpdesk Service Desk
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