Role Responsibilities:
- Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Required Skills:
Qualification:
- Graduate At least 1 to 3 years of experience in an international technical support profile.
1Rotational shifts (24*7). Basic Technical Support skills.
please share your resume am*************n@nt****a.com
Keyskills: IT Helpdesk Help Desk Operations Technical Helpdesk Service Desk
Greetings from NTT DATA! At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hirin...