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Field Tech Senior Associate : Desktop Support @ NTT DATA, Inc.

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 Field Tech Senior Associate : Desktop Support

Job Description


Req ID:320662 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate Desktop Support to join our team in Hyderabad, Telangana (IN-TG), India (IN). Role Responsibilities:
  • ? Be a contributing member of the EUC Team providing support to End Users in a Client
  • Environment
  • ? Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs
  • aligned to the same
  • ? Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
  • ? Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers
  • and other IT Equipment and Peripherals as needed, between desks, floors or buildings as
  • required
  • ? Learn new and emerging technologies as needed, guided by business requirements
  • Requirements and Preferences:
  • ? 5+ Years experience in End User Computing, IT Support, Asset Management needed
  • ? Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support
  • ? Good understanding of ITL Framework is a must
  • ? Experience in using ITSM Tools like Service Now, Remedy etc
  • ? Good Communication Skills ( Written & Spoken ) in English
  • ? Ability to physically perform general office requirements
  • ? Must be able to perform essential responsibilities with or without reasonable
  • accommodations
  • ? Willingness to work on rotational shifts 24x7
  • ? Travel including overnight domestic may be required
    About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com
    NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.  Job Segment  Technical Support, Consulting, Technology

    • Job Classification

    Industry: Software Product
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: Network (Support) Engineer
    Employement Type: Full time

    Contact Details:

    Company: NTT DATA, Inc.
    Location(s): Hyderabad

    + View Contact

    Keyskills:   remedy technical support servicenow desktop support troubleshooting printers it support serv international bpo peripherals itil framework customer service hardware support pay customer support desktop voice process itsm application management itil

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    NTT DATA, Inc.

    Company DetailsNTT DATA, Inc.

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