Product Technology Lead Night Shift
- Servicemax
- 4 - 7 years
- Pune
- 2 months ago
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Job Description
Our world is transforming, and PTC is leading the wayOur software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business
Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
What we offer to you
A challenging, dynamic environment where you will be dealing with our most prestigious clients
High motivation for stronger career path and self-development opportunities in an international company
Structured induction programs and primary working hours will be in North America hours
Working in a multicultural and global team
Competitive salary and other benefits
Day-To-Day:
Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink, Windchill ProjectLink etc)
Utilize PTCs case management tool to log issues, track associated status and related activities
The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment
To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience
Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc)
Create and publish knowledge articles for re-use by PTC customers and employees
Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges
Identify and recommend product and support training opportunities for the team
Provision of our ITIL-based services with the aim of continuous quality improvement (ISO 9001:2015)
Primary working hours will be in North America or Night shift hours required
Preferred Skills and Knowledge:
Requirements Non-Technical:
A strong capacity and desire to develop personalized customer service and communication skills
The candidate is expected to understand and relate to customers needs while effectively managing customer expectations
A strong background in technical and customer support is desired
The ability to effectively manage multiple urgent issues in parallel
The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations
The desire to learn new skills, coach, mentor, and train peers throughout the organization
The ability to work with teammates in a collaborative manner to achieve a mission
Presentation skills to prepare and present to large or small groups on technical and functional topics
Requirements Technical:
Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking,Java and Operating Systems
Exposure to functional or hands-on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases
Object-Oriented programming background preferably in Java
An understanding of web and web services development including use of RESTful APIs, HTML and XML is preferred
Able to produce audience-appropriate technical communications with management, support personnel, and the customers
Preferred Experience:
0-3 years experience with practical knowledge in a related support and services field that comprises technical and soft skills
Basic Qualifications:
Bachelors degree in Computer Science, Information Systems, Statistics, or similar fields
Experience working with technically diverse teams
Strong verbal and written communication skills for English is required
This is a product support job, and it will be a permanent US-hours shift(5:00 pm2:00 am,7:00 pm4:00 am, or 9:00 pm -6:00 am IST)
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: ServicemaxLocation(s): Pune+ View Contact
Keyskills: rest analytical application client microsoft azure server architecture object
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