Senior Technical Writer
- Servicemax
- 6 - 9 years
- Bengaluru
- 2 months ago
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Job Description
As a Senior Technical Writer, you will be responsible for working independently on information development projects. You will collaborate with cross-functional teams to produce high-quality content and contribute to larger team on projects as needed.
Required Skills:
- 6+ years of experience in writing about enterprise software, ERP systems, or similar applications
- Working knowledge of any CRM application like Salesforce.com, Siebel, PeopleSoft, or Oracle
- Demonstrate track record in delivering innovative and high-quality documentation and working based on broad objectives and with minimal handholding
- Ability to collaborate with subject matter experts to research software products, understand requirements, determine functionality and design features, and communicate effectively to the user
- Skilled in core information development processes: content planning, content creation, content review
- Excellent communication skills and impeccable attention to detail
- Strong writing and editing skills.
- Strong technical skills, with the ability and enthusiasm to quickly learn how the system works.
- Skilled in time management, able to meet tight deadlines with multiple deliverables
- Knowledge of core technical communication concepts, topic-based authoring, minimalism and task-oriented design
- Senior-level experience with structured authoring and developing modular content for single-sourcing and reuse.
- Experience using various style guides, such as the Microsoft Manual of Style
- Experience in writing content using authoring tools such as Arbortext Editor
- Exposure to SaaS/Cloud-based business applications
Job Responsibilities:
- Produce high-quality documentation that is appropriate for its intended audience.
- Work with internal teams and cross-functional teams on documentation requirements.
- Keep up with the rapid changes in products and constantly strive to improve the documentation.
- Ability to quickly grasp complex technical concepts and make them easily understandable
- Analyse existing and potential content, focusing on reuse and sing-sourcing opportunities
- Responsible for working independently on projects
- Develop release notes, user guides, and administrator guides for all product lines, with cohesive content and great formatting visuals.
- Write clear, concise, and complete step-by- step procedures for technical products and solutions
- Create architecture, flow, and process diagrams to increase the visual/graphical content to complement/substitute textual content where applicable
- Write the content in the authoring tools like Arbor text Editor as per the existing style guides and procedures
- Guide and work with other technical writers in the team for scoping, assigning and managing tasks to ensure their timely completion
- Provide technical, structural, and infrastructural strategy for the team
- Meet all deadlines, while maintaining high quality and standard of the deliverable.
Nice-to- have Skills/Experience:
- Working knowledge of Arbor text Editor
- Exposure to Agile development methodologies
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Technical Content DeveloperEmployement Type: Full timeContact Details:
Company: ServicemaxLocation(s): Bengaluru+ View Contact
Keyskills: ERP Siebel HP data protector PeopleSoft Oracle microsoft Editor Arbor Quality documentation CRM
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