Your browser does not support javascript! Please enable it, otherwise web will not work for you.

ServiceDesk Senior Rep - ITIL @ NTT DATA, Inc.

Home > IT Support

 ServiceDesk Senior Rep - ITIL

Job Description


Req ID:300588 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceDesk Senior Rep - ITIL to join our team in Bangalore, Karnataka (IN-KA), India (IN).
  • Answers the customers' contacts via agreed channels and record reported issues.
  • Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
  • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
  • Acts as coach & an escalation point for less experienced colleagues
  • Ideally University education, preferably technical degree or Microsoft certifications
  • Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus
  • Experience of providing Hybrid (Office and Remote) IT support
  • Excellent communication and customer service skills
  • This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)

    Senior Service Desk Associate English
  • India - Hybrid working (Office and Hybrid (Office and Remote))
  • Competitive Salary & Benefits
  • Role Overview
  • The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
  • Role Responsibilities
  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions.
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
  • Key Skills
  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
  • Benefits
  • Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
  • You will enjoy a comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms
    About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com
    NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.  Job Segment  Help Desk, Information Technology, Consulting, Technology

    • Job Classification

    Industry: Software Product
    Functional Area / Department: IT & Information Security
    Role Category: IT Support
    Role: IT Support - Other
    Employement Type: Full time

    Contact Details:

    Company: NTT DATA, Inc.
    Location(s): Bengaluru

    + View Contact

    Keyskills:   it support information technology customer service english language troubleshooting it service desk artificial intelligence service request technical support application management incident management technology consulting desktop support itil

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Similar positions

    Senior Incident Responder, CSIRT

    • Salesforce
    • 5 - 10 years
    • Hyderabad
    • 1 day ago
    ₹ Not Disclosed

    Access Management Partner - Senior

    • Robert Bosch
    • 5 - 8 years
    • Hyderabad
    • 1 day ago
    ₹ Not Disclosed

    Support Executive - B.sc.(cs)/bca/b.tech Freshers - Walk Ins

    • Porteck
    • 0 - 2 years
    • Noida, Gurugram
    • 3 days ago
    ₹ 2.5-3.5 Lacs P.A.

    Senior Strategic Accounts Executive (MDR)

    • Sophos
    • 5 - 10 years
    • Mumbai
    • 5 days ago
    ₹ Not Disclosed

    NTT DATA, Inc.

    Company DetailsNTT DATA, Inc.

    IndigoJobs © 2025

    For enquiries: contact(at)indigojobs.in

    We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in